1. Definitions

• App: The CATCH application or its associated website.
• User/Customer: Any individual using the App or making a booking through it.
• Service: Car rental services provided through the App.
• Provider: The entity supplying the vehicle for the service (owner company or associated branches).

2. Subscription & Use

• Users must meet the legal age requirement (21 years) and possess a valid driving license.
• Registration requires accurate information, and users are responsible for keeping their information up to date.

3. Booking & Payment

• Prices are determined based on the car type, rental duration, and distance (if applicable).
• Additional fees may include insurance, fuel, potential damages, late returns, or cleaning charges.

4. Cancellation & Modifications

• Cancellation is free up to 24 hours before the scheduled booking.
• Modifications are subject to service availability and may result in a price adjustment.

5. Vehicle Pickup & Return

• The vehicle is inspected at pickup, and any damages are documented.
• The vehicle must be returned in the same condition.
• Late returns may incur additional fees.

6. Insurance & Liability

• The vehicle is insured in accordance with legal requirements.
• Users are responsible for any damages resulting from misuse or traffic law violations.
• The App is not liable for accidents caused by illegal or improper use.

7. Privacy & Legal Use

• The App reserves the right to use user data in accordance with its Privacy Policy.
• These terms may be updated from time to time, and users will be notified through the App.

8. Intellectual Property

• All content within the App is owned by CATCH or its licensors.
• No content may be used without explicit permission.

9. Termination of Service

• The App reserves the right to suspend or terminate a user's account in case of violation of these terms.
• Vehicles must be returned immediately upon request.

10. Governing Law & Dispute Resolution

• These terms are governed by the laws of the Kingdom of Saudi Arabia.
• Any disputes will first be resolved amicably, and if not possible, referred to the competent courts.

CATCH is committed to protecting your personal data. By using the CATCH website or mobile application, you agree that the company may collect, use, process, and disclose your personal information in a confidential and secure manner in accordance with the Personal Data Protection Law (Council of Ministers Resolution No. 98, 1443/02/07H). This policy explains how user data is handled on the platform or application. Please read this policy carefully. Your use of the CATCH website or app indicates your acceptance of the collection and use of your data as described herein.

Scope of the Privacy Policy

This policy covers personal information stored in CATCH's electronic system, including:

• Information you provide directly when registering or using the services.
• Information obtained from external sources.
• Information automatically collected when using the website or app.

Personal Information Collected

1. Account Information: Name, email address, and address provided during registration.
2. Identity Information: May include ID data, driver's license, vehicle registration, or other relevant information for identity verification when necessary.
3. Communication Data: Information provided when contacting customer support via phone, email, or social media to ensure better assistance.

Information Collected Automatically

1. Usage Data: Information about your interactions with services, such as pages visited, bookings made, and activity within the app.
2. Location Data: General location (city/country) via IP address, and precise location if location sharing is enabled to provide nearby services.
3. Device Information: Device type, operating system, browser, screen resolution, device identifiers, or general location.
4. Cookies and Similar Technologies: Used to understand how the app is used and to improve user experience.

Information from External Sources

Information may also be collected when using third-party services, such as logging in through Google, Facebook, or Apple. These services may provide access to your profile information (excluding passwords). CATCH is not responsible for third-party privacy policies or how they handle your data.

Purpose of Using Personal Information

• Account Management: Creating and managing your account, handling bookings and payments, accessing offers, and responding to inquiries.
• Bookings: Processing reservations and sending relevant details to the service provider or company supplying the car or service.
• Customer Service: Assisting with inquiries and providing support.
• Marketing and Analytics: For statistical analysis, promotional purposes, and advertising related to CATCH services.
• Communication: Account verification, operational or promotional messaging, support, and updates.
• Service Improvement: Using data to analyze and improve the app and services.
• Legal Purposes: Handling legal disputes, enforcing terms and conditions, and complying with legal requests from authorities.

Sharing Personal Information

• Service Providers: Sharing booking details with companies providing vehicles or requested cars.
• External Service Providers: Including customer support, payment services, or legal compliance services.
• Legal Authorities: Sharing information with courts, government authorities, or third parties when required by law.

Customer Reviews

You may be asked to provide feedback on the service to help improve it. Feedback may be used on channels owned or operated by the company. CATCH reserves the right to modify, reject, or remove any review.

Information Security

CATCH implements technical, physical, and administrative measures to protect your data from unauthorized access during transfer or storage. However, complete security of the internet cannot be guaranteed.

Changes to the Privacy Policy

CATCH reserves the right to update this Privacy Policy from time to time. Users will be informed of changes through the publication of the new policy version, including the date of the latest update.

Accessing and Updating Your Personal Data

You can review, correct, or update your information by logging into your account or contacting CATCH. Identity verification may be required before changes are applied.

Consent

By using the app or website, you consent to the collection, use, and disclosure of your personal information as described in this policy. If you do not agree, please do not provide any personal information.

Right to Delete Personal Data

You have the right to request deletion of your personal data when it is no longer required for legal or contractual purposes, in accordance with applicable laws. CATCH will delete the data unless there is a legal reason to retain it for a longer period.